Electricity damage
Provider or DEDDIE?
Your electricity provider (DEI, Protergia, etc.) handles billing and your account. DEDDIE (Distribution Network Operator) is responsible for the distribution network. If the damage was caused by a network problem (e.g. surge, pole collapse), the compensation claim is directed to DEDDIE. If it concerns a billing error or disconnection due to debt, contact your provider.
Immediate steps after the damage
- Photograph all damaged devices immediately.
- Do not discard any device before an inspection or technical report.
- Request a technical report from a licensed electrician.
- Keep all purchase, repair and replacement receipts.
What details to keep
- Electricity bill / supply number
- List of damaged devices
- Damage photos
- Purchase or repair receipts
Technical report
A technical report from a licensed electrician proves the damage was caused by a network issue (e.g. surge). It is an essential part of the file.
File checklist
- Supply number (shown on your electricity bill)
- Date and time of the incident
- List of damaged appliances with model/brand
- Electrician's technical report
- Purchase receipts or repair invoices
Photos and receipts
Photograph damaged devices, keep purchase receipts and repair invoices.
Deadlines and request
Submit a compensation claim to your electricity provider or DEDDIE within a reasonable timeframe of the damage.
Frequently asked questions
Who do I submit a compensation claim to?
If the damage is due to a network problem (surge, grid short circuit), submit the claim to DEDDIE. If it relates to your provider, contact the provider directly.
How much time do I have to submit a claim?
There is no strict legal deadline, but it is recommended to submit the claim within a few days of the damage. Delays can make it harder to prove your case.
Do I need a lawyer?
In most cases, no. If DEDDIE or your provider rejects your claim, you can appeal to RAE (Regulatory Authority for Energy) or take legal action.
Useful links
How we help
We help you organise your file details, identify gaps, and prepare your next steps.
Start file checkFor Messinia
For Messinia and Kalamata, full support is provided by VS Plus KEP.
Messinia & Kalamata
For Messinia and Kalamata, support is provided by VS Plus KEP.
Dilosizimias.gr is not a public authority, insurance company, or official application platform. It provides information, file organisation, and connection with support partners. It does not guarantee approval or compensation amount.